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2023至24年度的主要工作 MAJOR TASKS AND HIGHLIGHTS IN 2023-24

查詢個案性質 求助及投訴個案性質
Type of enquiries Type of requests for assistance or
complaints
10,897 392 310

3,017
1,250 294 655 1,038 370 91 170 266

總計 Total: 17,151 總計 Total: 1,599

牌照事宜 合規事宜 機票 出境旅行團
Licensing matters Compliance matters Air tickets Outbound tour groups
培訓事宜 旅遊從業人員培訓資助計劃 酒店 非旅遊相關產品
Training matters Training Subsidy Scheme for Hotel accommodations Non-travel related products
Practitioners of the Travel Trade
入境旅行團 其他
旅遊業賠償基金及旅監局徵費 其他（包括一般查詢及意見反映） Inbound tours Others
Travel Industry Compensation Others (Including general
Fund and Authority levy enquiries and views reflection)

查察、調查及紀律工作 Inspections, investigations and
disciplinary actions

執行查察及調查工作，為旅監局監管業界 Inspections and investigations form the foundation of TIA’s
的工作提供基礎。旅監局於年內合共進行 regulatory works. Throughout the year, TIA has conducted a
了8,887次查察，其中包括5,356次常規 total of 8,887 inspections, including 5,356 routine inspections
查察及13次因應情報而作出的查察，其餘 and 13 intelligence-based targeted inspections. The remaining
3,518次查察涉及待審批的旅行代理商業 3,518 inspections covered matters such as registered
務許可證的申請地址、新申請加入行政計 addresses of travel agents with pending approvals for business
劃的商店、網上巡查等。 permits, new applicants for becoming registered shops under
the Administrative Scheme and online inspections.

旅監局採取靈活高效的查察行動，於大型 TIA has adopted flexible and efficient inspection measures to
內地入境旅行團及大型商務入境旅行團訪 ensure the travel activities of inbound tour groups go smooth
港期間，增加人手到跨境旅客集合點、旅 and in order. Extra manpower was deployed for strategic
遊景點、接待內地入境旅行團的註冊商店 inspections at cross-boundary passengers assembly points,
及食肆進行策略性查察，並於九龍城區內 tourist attractions, registered shops and restaurants receiving
食肆所接待的入境旅行團數字有所增加期 Mainland inbound tour groups during the arrival of large-scale
間，定期派員巡查相關食肆及視察入境旅 inbound tour groups from the Mainland and inbound business
行團的用膳情況，同時向食肆負責人及其 delegations. In view of the increased number of inbound
員工就人流管理提供指引，確保有關旅行 tour groups received by restaurants at Kowloon City, regular
團於訪港期間的活動有序進行。 inspections were conducted at the related restaurants during
the said period to observe the dining experiences of inbound
tour while providing restaurant managers and its staff with
guidelines on crowd management.

64 旅遊業監管局 年報 2023-24