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2023至24年度的主要工作 MAJOR TASKS AND HIGHLIGHTS IN 2023-24

強化市場監察角色─查察、調查與保障

Strengthening market surveillance – inspection,
investigation and protection

香港旅遊業的持續、蓬勃發展有賴業界的 The sustainable and thriving development of Hong Kong’s
共同努力及參與。作為旅遊業的法定監管 travel industry relies on the collective efforts and synergy of
機構，旅監局透過執行查察及調查工作， the trade. As a statutory regulatory body of the industry, TIA
監察業界的行事操守，為旅遊業的標準及 oversees the conduct of the trade through inspections and
服務水平把關，同時為出入境旅客的安全 investigations, ensuring its standards and services are upheld
與權益提供保障。 while safeguarding the safety and interests of inbound and
outbound travellers.

查詢及求助個案 Enquiries and requests for assistance

由2023年4月1日至2024年3月31日，旅 From 1 April 2023 to 31 March 2024, TIA received 17,151
監局合共收到17,151宗查詢及1,599宗求 enquiries and 1,599 requests for assistance or complaints.
助及投訴個案，並就個案的資料與數據進 Quarterly analysis on the information and data received were
行季度分析，以了解業界較常遇到的問題 conducted to better understand the common problems faced by
及可提升專業水平的空間，從而制訂有效 the trade, so as to identify areas for professional advancement
的培訓課程及完善措施。 and facilitate the formulation of effective training courses and
enhancement measures.

接獲查詢方式 接獲求助及投訴方式
Mode of enquiries received Mode of requests for assistance or
complaints received

15,855 988

49 48 1,199 23 90 498

總計 Total: 17,151 總計 Total: 1,599

電話 電郵 傳真、郵寄、親臨或查察 其他機構轉介
By phone call By e-mail By fax, post, in person or inspection Referred by other organisations

TRAVEL INDUSTRY AUTHORITY ANNUAL REPORT 2023-24 63