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Travel Industry Authority
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      • Home

      • About Us
        • Vision and Mission
        • Chairperson's Message
        • Executive Director's Message
        • Our Role
          • Establishment of TIA
          • Functions of TIA
        • Corporate Governance
          • Membership of TIA
          • Committees
          • Organisational Structure
          • Performance Pledge
      • Licensing
        • Overview
        • Transitional and Bridging Arrangements
          • Licensed Travel Agents
          • Tour Escort Pass and Tourist Guide Pass Holders
          • Outstanding Issues
        • Travel Agents
          • Licensing and Renewal Criteria
          • Application for Licence and Business Permit
          • Application for Renewal of Licence and Business Permit
        • Tour Escorts
          • Licensing and Renewal Criteria
          • Application for Licence
          • Application for Renewal of Licence
        • Tourist Guides
          • Licensing and Renewal Criteria
          • Application for Licence
          • Application for Renewal of Licence
        • How to Apply
          • Application Procedures
          • Required Documents
          • Online Booking
        • Relevant Forms
        • Register
          • Register of Travel Agent Licences
          • Register of Tour Escort Licences
          • Register of Tourist Guide Licences
        • Licence Renewal Application Calculator
      • Compliance
        • Overview
          • Travel Industry Ordinance and its subsidiary legislation
          • Directives for Licensees
          • Reference Guidelines on Ordinance, Regulation and Directives
        • Licensed Travel Agents
          • Requirements Applicable to Licensed Travel Agents
          • Conditions Imposed on Travel Agents Licence
          • Prescribed Requirements Applicable to Licensed Travel Agent
          • Authorized Representative
          • Reference Guidelines and Relevant Forms
        • Licensed Tour Escorts
          • Requirements Applicable to Licensed Tour Escorts
          • Conditions Imposed on Tour Escort Licence
          • Reference Guidelines and Relevant Forms
        • Licensed Tourist Guides
          • Requirements Applicable to Licensed Tourist Guides
          • Conditions Imposed on Tourist Guide Licence
          • Reference Guidelines and Relevant Forms
        • Registration of Mainland Inbound Tour Groups
          • Relevant Requirements
          • Reference Guidelines and Relevant Forms
        • Administrative Scheme for Registered Shops
          • Relevant Requirements
          • Reference Guidelines and Relevant Forms
          • List of Registered Shops
          • List of Deregistered Shops
          • Demerit Records of Registered Shops
          • Suspension or Revocation of Registered Shops
        • Disciplinary Proceedings
          • Overview
          • Inquiries
          • Expedited Procedures to Deal with Minor Breaches
          • Disciplinary Records
        • Complaints
          • Lodging a complaint
          • Complaints Handling Process
          • Disputes between consumers and licensees that do not involve disciplinary matters
      • Industry Development
      • Tourists
        • Information for Outbound Travellers
        • Information for Inbound Travellers
      • Travel Industry Compensation Fund
        • Travel Industry Compensation Fund
          • Overview
          • Performance Pledge
        • Levy
          • Overview
          • Licensed Travel Agents
          • Outbound Travellers
        • Protection under Travel Industry Compensation Fund and the Relevant Legal Provisions
        • Application for Ex Gratia Payment
          • Guidelines on Application for Ex Gratia Payment
          • Forms for Download
          • Supporting Documents
          • How and When to Submit Your Application
          • Statistics
        • Financial Position
      • Information Centre
        • Press Releases
        • Consultation
        • Consumer Education and Publicity Materials
          • Annual Reports
          • Videos
          • Others
          • Information for Public
        • Market & Industry Statistics
        • TIA Newsletter
        • Registers of Licensees
        • List of Travel Agents Intending to Cease Business
        • Licence Statistics
        • Tenders
        • Careers
          • Current Job Openings
        • Forms
        • FAQs
        • Information/Links for Licensees
      Travel Industry Authority
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