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機構管治 CORPORATE GOVERNANCE

消費者關係小組 Consumer Relations Panel

消費者關係小組的組成及主要職能如下： The composition and main functions of the Consumer Relations
Panel are as follows:

組成 Composition

消費者關係小組（小組）的組成由文化體 The Consumer Relations Panel (the Panel) is appointed by
育及旅遊局局長（局長）決定，並由局長 the Secretary for Culture, Sports and Tourism (the Secretary)
按照《旅遊業條例》第152(2)(l)條委任及 in accordance with section 152(2)(l) of the Travel Industry
決定委任條款。小組成員包括業界及非業 Ordinance and the Secretary also decides the appointment
界人士，其中主席及副主席須為非業界 terms. The Panel members include both trade members and
人士。 non-trade members, of which the Chairperson and the Vice-
chairperson shall be non-trade members.

職能 Functions

處理不涉及紀律事宜的、消費者與持牌人 The Panel is responsible for handling disputes between
之間的爭議、為爭議作出決定、覆核及相 consumers and the licensees that do not involve disciplinary
關事宜。爭議除須涉及持牌人提供的外遊 matters, deciding and reviewing the disputes and related
服務或入境旅遊服務外，亦須從未進行法 affairs. In addition to disputes between the consumers and the
律程序、仲裁或非正在進行調解 。 licensees involving inbound or outbound travel services, such
1
disputes shall not have gone through any legal procedures or
1
arbitration and are not in the process of mediation .

1 透過香港法例第620章《調解條例》進行的調解程序。 1 Refer to the mediation conducted under Mediation Ordinance
(Cap. 620) of the Laws of Hong Kong.

TRAVEL INDUSTRY AUTHORITY ANNUAL REPORT 2023-24 39